Job Description:
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Wolters Kluwer is a market-leading global information services company. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance, and healthcare rely on Wolters Kluwer's leading, information-enabled tools and solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world.
Wolters Kluwer has 2009 annual revenues of 3.4 billion ($4.8 billion/£3.0 billion), employs approximately 19,300 people worldwide, and maintains operations in over 40 countries across Europe, North America, Asia Pacific, and Latin America. Wolters Kluwer is headquartered in Alphen aan den Rijn, the Netherlands. Its shares are quoted on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.
This position supports the Inside Sales Team and Retention efforts. This individual will also prospect to qualify leads for product line expansion and to give WK customers the level of attention that they expect from us as a provider.
Roles and Responsibilities:
Retention efforts working to prevent cancellations of subscriptions that are longer than 12 months.
Scrubbing new incoming leads as well as lead lists by cold-calling contacts and qualifying; passing on qualified leads to Inside Sales Representatives and updating Salesforce.com contact records.
*Providing creative solutions to customers.
*Contacts customers to elicit information that is used to create qualified leads for future follow up.
*Following up with customer post-sale and/or regarding sales training and to ensure customer is taken care of (ie. “Welcome” calls).
*Develop and maintain sufficient knowledge of Wolters Kluwer products in order to convey benefits to the customer/prospect.
*Assists assigned ISR team with paperwork and additional administrative tasks to enhance and streamline the workflow within the sales department.
*Liaison with customer support to ensure sales and support services have everything they need to complete a public records sale.
Qualifications: Experience Required:
*Bachelors or associates degree or high school diploma with 1+ year customer service experience.
*Some customer service experience desirable.
Computer Skills:
*Proficient in Microsoft Suite (Word, Excel, Outlook) and Internet navigation.
Other Skills, Abilities and/or Qualifications:
*High degree of professionalism with phone presence.
*Excellent verbal and listening skills.
*Ability to multi-task.
Wolters Kluwer offers a competitive compensation and benefit package including 4-weeks of paid time off (1st year), 12 paid holidays, and a generous profit sharing program.
Visit our website, YouTube or follow @Wolters_Kluwer on Twitter for more information about our customers, market positions, brands, and organization.
We are an equal opportunity employer and committed to a diverse workforce.
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